360IQ™ Real-Time Voice Analytics helps customer operations teams understand live conversations, detect compliance signals, monitor sentiment, surface red flags, coach agents in the moment, and track performance through operational dashboards.
RuralCareIQ™ helps research sites replace manual binders, spreadsheets, disconnected documents, and coordinator-driven follow-up with a configurable, AI-assisted workflow platform for intake, eligibility review, study management, visit tracking, documents, and reporting.
Digitize referrals, intake forms, demographics, medical history, lab reports, and study documents so coordinators can organize patient information faster.
Support study-specific inclusion and exclusion review with AI-assisted screening, scoring, pending item tracking, and human approval workflows.
Configure study stages, visits, checklists, required forms, visit windows, coordinator tasks, reminders, and follow-up actions.
Provide dashboards, audit logs, document status, patient pipeline visibility, missed task tracking, and study-level operational reporting.
RuralCareIQ™ helps research sites improve intake, eligibility review, visit tracking, document management, coordinator productivity, audit readiness, and study visibility through AI-assisted workflows and configurable operations.
Live calls contain sentiment shifts, frustration signals, compliance risk, coaching opportunities, and resolution cues that are often missed until after the interaction is over.
Supervisors often discover issues after the call instead of during the interaction.
Negative sentiment, frustration, and cancellation signals can go unnoticed.
Agents need live guidance, not only post-call scorecards and feedback.
Required language, disclosures, authentication, and process adherence need active monitoring.
Teams need to understand customer mood, empathy, and tone throughout the call.
Agent quality varies across empathy, resolution, communication, and compliance.
Leaders need visibility into tips, agent response, issue trends, and outcomes.
Manual review cannot efficiently capture intent, topics, objections, and next-best actions.
360IQ™ listens for conversation signals in real time, provides live coaching, scores performance, flags risk, and gives teams actionable insights while the call is still happening.
Monitor live calls for sentiment, intent, escalation triggers, issue patterns, and interaction quality signals.
Track customer sentiment changes across the call and identify positive, neutral, or negative shifts.
Detect cancellation mentions, repeated negative sentiment, frustration, raised voice, risk triggers, and escalation events.
Provide agent tips such as empathy reminders, active listening prompts, suggested phrasing, and resolution guidance.
Evaluate empathy, resolution, communication, compliance, and overall performance through real-time dashboards.
Monitor required language, disclosures, process adherence, and risk indicators during live interactions.
360IQ™ helps teams respond faster, coach better, reduce risk, and improve customer experience using live conversation intelligence.
Monitor conversations as they happen and surface insights before the interaction ends.
Detect sentiment and intent to help agents respond faster and with more empathy.
Coach agents in the moment and improve scores through actionable feedback.
Identify compliance concerns and escalation triggers early to prevent negative outcomes.
From live call capture to AI analysis, coaching, alerts, scoring, and performance reporting.
Connect live voice streams, call metadata, and agent/customer conversation context.
360IQ™ Real-Time Voice Analytics combines live monitoring, coaching, alerts, scoring, analytics, and dashboards into one operational workspace.
View live customer-agent dialogue, call state, timestamps, and active conversation context.
Detect cancellation intent, negative sentiment, frustration, compliance risk, and escalation triggers.
Score empathy, resolution, communication, compliance, and total performance.
Track CSAT, escalations, productivity, annual savings, and operational trends.
Track positive, neutral, and negative sentiment changes across the interaction.
Deliver real-time tips, empathy prompts, active listening cues, and next-best-action guidance.
Manage live, queued, historical, pinned, snoozed, and applied coaching recommendations.
Monitor process adherence, required statements, risk phrases, and audit-ready evidence.
Representative screen for live conversation monitoring, sentiment scoring, call scoring, red flag alerts, coaching tips, business impact, and performance visibility.
